COVID-19 RESPONSE

Franklin Transit is offering free rides to anyone needing transportation to their scheduled COVID-19 vaccine appointment. This includes all vaccination sites in Williamson County within Franklin Transit’s fixed-route service area, including hospitals, pharmacies and other immunization centers. Passengers can locate a vaccination site along our service route by visiting the VaccineFinder website or on their smartphone through the Passio GO! mobile app. Paratransit and transit-on-demand customers along with anyone who is unable to use the fixed-route bus service can call (615) 628-0260 for assistance in scheduling service. Franklin Transit is only providing transportation and does not administer the vaccine or schedule appointments for customers. For more information about vaccinations, eligibility and appointments, visit the Tennessee Department of Health’s COVID-19 website. As a reminder, per federal mandate, all Franklin Transit customers are required to wear a mask while waiting for and riding on our transit vehicles as well as when visiting our transit center.

■ Franklin Transit ■

Follow
Frank

Track us in real time with app!

Download the app for iOS or Android today.

transit-fares-icon

Transit Fares

Fixed Route Fares

  • Adult:                     $1.00
  • Senior:                   $0.50
    65+/Disabled w/ID card or Medicare card
  • Children:               $0.50 (Under 5)
  • Lap Children:        FREE

Exact fare in cash or ticket is required. Drivers do not carry or give change.

Children 12 and under must be accompanied by an adult.

Fixed Route Schedule Service Fares

All Veterans and active military personnel are welcome to ride the Franklin Transit Fixed Routes for Free. When boarding the transit vehicles, individuals need to show the transit driver their military ID card.

Ticket Books: For your convenience, you can buy books of tickets at the Downtown Transit Center located at 708 Columbia Avenue. Ticket books can be purchased online here.

The Franklin Transit system offers Flexible Deviation pickup/dropoff service on the fixed routes for ADA and Medicare customers within ¾ miles of the published fixed route.

  • Reservations are required to be made the previous service day (615-628-0260).
  • Maximum of two deviations per hour per route.
  • The fare of a flexible deviation trip is fifty centers (.50) ADA. Medicare charge plus additional fifty centers (.50) for the reserved pickup, for a total fare of one dollar ($1.00).
  • The Franklin Transit ADA coordinator is Mike Johnston, The TMA Group.
TODD-icon

TODD On Demand Fares

Reservation Contact Number: (615) 628-0260

Available throughout most areas in the city of Franklin.

TODD provides pre-arranged curb-to-curb pick-up and drop-off service as well as all-day, same-day access to Franklin’s fixed route public transit service.

Reservations Required. Reservations are scheduled on a first-come, first-serve basis with priority given to ADA-eligible and registered individuals. Reservations should be made a minimum of 24 hours prior to requested service date and time. ADA-eligible individuals can make same-day reservations. If you are an ADA-eligible individual who has a need to make a reservation for Monday on a Sunday, please leave a message on Sunday for our operations staff detailing your request by calling 615-628-0260. We will return your call Monday morning to confirm your pickup.

Scheduling. Reservations can be made in person Monday-Friday between 9:00 am – 4:30 pm at the Franklin Transit Center, 708 Columbia Avenue or by calling (615) 628-0260. Acceptance of reservation is subject to availability of seat for requested time.

Fares. TODD fares are ZONE-based. All TODD fares include same-day, all-day access to Franklin’s fixed route service.

NOTE: One-way trip is a single pick-up and drop-off.

ZONE 2: The area within ¾ mile of the fixed transit route.
$3.00 per person/one-way trip
$5.00 per person/round trip

$2.00 (ADA-eligible or Adult 65+)/one-way trip
$4.00 (ADA-eligible or Adult 65+)/round trip

ZONE 3: The area beyond the fixed transit route and Zone 2 within the city limits of Franklin.
$4.00 per person/one-way trip
$6.00 per person/round trip

$2.00 (ADA-eligible or Adult 65+)/one-way trip
$4.00 (ADA-eligible or Adult 65+)/round trip

All TODD vehicles are ADA accessible and can accommodate eight to twelve passengers.

Call TODD at (615) 628-0260 for more information.

Due to potential traffic and logistic variables, TODD vehicle may arrive up to 15 minutes prior to or 15 minutes after your appointment time. Your TODD driver will standby up to 5 minutes after your appointment time, before requesting to be released by Franklin Transit Operations. If the TODD vehicle is late to your scheduled appointment time, we will make every effort to contact you and standby for 5 minutes after our arrival. Missed appointments due to TODD late arrival will not be considered a “No Show”.

TODD-icon

ADA & Senior Services

The Franklin Transit Authority programs without regard to race, color or national origin, in accordance with the Rights under Title VI of the Civil Right Act - No person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under and program or activity receiving Federal financial assistance. For more information on the Title VI Act and your rights, please visit https://www.ada.gov

This project is funded in part under agreement with the Tennessee Department of Transportation.

ADA Priority Service

  • Franklin Transit is willing to make reasonable modifications for those with disabilities. Please call 615-628-0260 to request.
  • All Franklin Transit vehicles are ADA accessible.
  • Complementary ADA para-transit services is available within ¾ mile of our fixed route services
  • ADA Priority Service Customers receive origin to destination service.
  • If you are a visitor to our city and have ADA complementary paratransit service documentation from another transit agency, Franklin Transit will provide Prioritized Special ADA Service on Franklin Transit.
  • For eligibility of these services please call our Customer Service at (615) 628-0260, email Mike Johnston at mjohnston@tmagroup.org, or click here for application: Prioritized Special Service Application (ADA)
    • Click here for the Franklin Transit Prioritized Service Appeal Request Form if you would like to appeal our determination regarding your eligibility for the Franklin Transit Prioritized Service.
    • The Franklin Transit allows for persons with disabilities, and persons with a Medicare card to pay one half the fare during all services times.
    • Passengers with Approved ADA Priority Service standing can make previous day reservations at (615) 628-0260. If you are making a reservation request for Monday through Saturday service on a Sunday when the office is closed, please leave a message identifying your name and Priority Service Standing and we will return your call Monday morning with your confirmed service.
  • The Franklin Transit system offers Flexible Deviation pickup/drop off service on the fixed routes for ADA and Medicare customers within ¾ miles of the published fixed route.
    • Reservations are required to be made the previous service day (615.628-0260).
    • Maximum of two deviations per hour per route.
    • The fare of a flexible deviation trip is fifty cents (.50) ADA, Medicare charge plus additional fifty cents (.50) for the reserved pickup, for a total fare of one dollar ($1.00)
    • The Franklin Transit ADA Coordinator is: Mike Johnston The TMA Group – Franklin Transit – VanStar 708 Columbia Avenue Franklin, TN 37064 Phone: 615 628 0260 Fax: 615 628 3219 Email mjohnston@tmagroup.org Monday – Friday: 9 am to 5 pm

Senior Services

  • The Franklin Transit Authority allows for Senior Citizens (65+) to pay one half the fare during all services times.
  • The Franklin Transit system offers Flexible Deviation pickup/drop off service on the fixed routes for Senior Citizen customers within ¾ miles of the published fixed route.
  • Maximum of two deviations per hour per route.
  • Reservations are required 24 hours in advance (615.628-0260).
  • The fare of a flexible deviation trip is fifty cents (.50) Senior Citizen charge plus additional fifty cents (.50) for the reserved pickup, for a total fare of one dollar ($1.00)
hours-icon

Hours

Transit Service Hours

Hours of Operation:
Monday – Friday:              6:30 am – 6:00pm
Saturday:                          8:30 am – 6:00 pm
Sunday:                            Closed

Downtown Franklin Transit Center is located at 708 Columbia Avenue in Downtown Franklin, TN.

Transit Office Hours

Hours of Operation
Monday – Saturday:                 8:00 am – 5:00 pm
Sunday:                                    Closed

Lost and Found:
Call (615) 628-0260  between  9:00 am – 5:00 pm