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ADA Priority Service (Franklin Transit Certification Required)

• Franklin Transit is willing to make reasonable modifications for those with disabilities. Please call 615-628-0260 to request.
• All Franklin Transit vehicles are ADA accessible.
• Complementary ADA para-transit services is available within ¾ mile of our fixed route services
• ADA Priority Service Customers receive origin to destination service.
• If you are a visitor to our city and have ADA complementary paratransit service documentation from another transit agency, Franklin Transit will provide Prioritized Special ADA Service on Franklin Transit.
• For eligibility of these services please call our Customer Service at (615) 628-0260, email Mike Johnston at mjohnston@tmagroup.org, or click here for application: Prioritized Special Service Application (ADA) (En Espanol)
  • Click here for the Franklin Transit Prioritized Service Appeal Request Form if you would like to appeal our determination regarding your eligibility for the Franklin Transit Prioritized Service.
  • The Franklin Transit allows for persons with disabilities, and persons with a Medicare card to pay one half the fare during all services times.
  • Passengers with Approved ADA Priority Service standing can make previous day reservations at (615) 628-0260. If you are making a reservation request for Monday through Saturday service on a Sunday when the office is closed, please leave a message identifying your name and Priority Service Standing and we will return your call Monday morning with your confirmed service.
• The Franklin Transit system offers Flexible Deviation pickup/drop off service on the fixed routes for ADA and Medicare customers within ¾ miles of the published fixed route.
  • Reservations are required to be made the previous service day (615.628-0260).
  • Maximum of two deviations per hour per route.
  • The fare of a flexible deviation trip is fifty cents (.50) ADA, Medicare charge plus additional fifty cents (.50) for the reserved pickup, for a total fare of one dollar ($1.00)
  • • The ADA Coordinator for Franklin Transit, The TMA Group and VanStar is:
    • Mike Johnston
    • Phone: (615) 628-0260 Fax: (615) 628-3219
    • Email: mjohnston@tmagroup.org 
    • Office Hours: Mon-Fri 9am to 4:30 pm
    • 708 Columbia Avenue, Franklin, TN 37064
  • The TMA Group – Franklin Transit – VanStar
    • 708 Columbia Avenue Franklin, TN 37064
    • Phone: (615) 628-0260
    • Fax: (615) 628-3219
    • Monday – Friday: 9 am to 5 pm

Senior Services

• The Franklin Transit Authority allows for Senior Citizens (65+) to pay one half the fare during all services times.
• The Franklin Transit system offers Flexible Deviation pickup/drop off service on the fixed routes for Senior Citizen customers within ¾ miles of the published fixed route.
• Maximum of two deviations per hour per route.
• Reservations are required 24 hours in advance (615.628-0260).
• The fare of a flexible deviation trip is a combination of a $.50 cent fare (ADA or Medicare) plus a $.50 fare for reserved pickup, for a total of $1.00.